Operating a centralized crypto exchange comes with complexity. Users expect real time responses in moments that matter, whether it is account access, transaction clarity, or security concerns.

Today, we are sharing a milestone that reflects how seriously we take those expectations.

Freedx has been recognized by Freshworks as placing in the top 1% of their global customer base for Customer Satisfaction and resolution performance. This recognition is based on measurable outcomes, including how quickly issues are resolved, how consistently users receive accurate answers, and how reliably support is available when needed.

We are glad because this recognition validates the work that happens quietly and consistently behind the scenes. It also reflects one of our core missions: a commitment to putting our users first.

Customer support plays a critical role in the operation of a centralized crypto exchange. Users interact with the platform during volatile market conditions, time sensitive transactions, and situations where clarity is essential. When issues arise, delays or incomplete answers can introduce frustration or risk. Maintaining reliable support under these conditions requires structure, the right tooling, and a team that understands both the technical and financial context of user requests.

Rest assured, we see this milestone as a checkpoint rather than an endpoint. We will continue to serve and strive to improve as expectations rise and support complexity grows alongside new features, markets, and regulatory requirements. Our focus remains on improving response quality, shortening resolution times, and maintaining transparency across every interaction.

This milestone belongs to our support team and to the users who hold us accountable every day. We move forward with the same focus that brought us here, building a platform where reliability is visible and service is measurable.