Freedx Terms and Conditions
Last updated: March 17th, 2026
These Terms and Conditions (the "Terms" or this "Agreement") govern the use of the electronic trading platform, including any website or mobile application (the "App", together with the website, the "Site") for accessing the platform, and any services provided through the platform (collectively, the "Platform") provided by FREEDX, S.A. de C.V, with Registration Number 11 of book 4900, Registered Address at Avenida La Revolución, Plaza Presidente, Local 12, Colonia San Benito, San Salvador, San Salvador Centro, El Salvador, Tax Identification Number 0623-120724-114-1, BTC Service Provider Registration Number 6701682f9c3ab49e3172dc50, and Digital Asset Service Provider Registration Number PSAD-0043 (the "Freedx", "we", "us" or "our"). These Terms form a binding agreement between Freedx and you, as an individual user ("you", "your" or "User") for your individual usage of the App and Platform.
By registering for and downloading the App and using the Platform, you confirm your acceptance of this Agreement and our associated Privacy Policy. If you do not agree to these Terms, you must immediately uninstall the App and cease using the App and the Platform.
Disclaimer: No material or any other information which may be made available on the Site or Platform shall constitute or be construed as a recommendation, endorsement, offer, invitation or solicitation to enter into any transaction with or purchase any product, or otherwise deal with securities, crypto assets or other products. You further understand that none of the information providers, including any Third-Party Services Provider (as defined below) are advising you personally concerning the nature, potential, value or suitability of any particular security or crypto asset, portfolio of securities or crypto assets, transaction, investment strategy or other matter, and any information provided is not tailored to the investment needs of any specific person. You understand that an investment in any security or crypto asset is subject to a number of risks, and that discussions of any security or crypto asset published on the Site or Platform may not contain a list or description of relevant risk factors. Please note that markets change continuously, so any information, content, Third-Party Content (as defined below) or other material provided on or through the Site or Platform may not be complete or current or may be superseded by more current information. You rely on such information at your own risk.
No Professional or Investment Advice. Our Site and Platform are not intended to provide tax, legal, insurance or investment advice, and nothing on the Site or Platform should be construed as an offer to sell, a solicitation of an offer to buy, or a recommendation for any security or crypto asset by Freedx. You alone are solely responsible for determining whether any investment, security or strategy, or any other product or service, is appropriate or suitable for you based on your investment objectives and personal and financial situation. You should consult an attorney or tax professional regarding your specific legal or tax situation.
Definitions
1.1 Unless otherwise defined or the context otherwise requires, all capitalized terms shall have the meaning given to them in these Terms:
(a) "Account" means the account established by a User that has downloaded the App or accessed the Site and registered with Freedx to use the Site and the Platform.
(b) "App" means the mobile application provided by Freedx to access the Platform.
(c) "Authorized Individual" means any person that is authorized to access and use the Site (including the App) and Platform on behalf of a User.
(d) "Biometric Authentication" means the identity authentication function using biometric credentials including fingerprint, facial recognition or any other biometric data (collectively, "Biometric Information"), as we may permit from time to time.
(e) "Digital Assets" means Bitcoin, Ether, or other crypto or digital assets or currencies.
(f) "Digital Asset Derivatives" means a contract that uses a Digital Asset as its underlying Digital Asset or that is paid in Digital Assets, such as futures, options and swaps.
(g) "Digital Platforms" refers to third-party distribution platforms where mobile applications or other software programs can be accessed or downloaded, including, but not limited to, the Apple App Store and Google Play.
(h) "Governmental Authority" means any nation or government or any province or state or any other political subdivision thereof, or any entity, authority or body exercising executive, legislative, judicial, regulatory or administrative functions of or pertaining to government, including any government authority, agency, department, board, commission or instrumentality or any political subdivision thereof, any court, tribunal or arbitrator, and any self-regulatory organization.
(i) "Material" means any offering material, term sheet, market data, research report, product or service documentation or any other information provided through the Platform.
(j) "Personal Information" refers to information supplied by a User from which the identity of such User may be directly or indirectly ascertained.
(k) "Privacy Policy" means the additional terms and conditions governing the collection, use and disclosure of each User's Personal Information. Each User must read and agree to the Privacy Policy in order to use the App or the Site.
(l) "Service Notifications" are one-way notifications from Freedx (which may include security-related notifications) via text message or emails and, where applicable, push notifications through the Site.
(m) "Third-Party Services Provider" is any third party that offers a trading, fiat-crypto exchange or other financial services account that can be registered and accessed through the Platform.
(n) "Third-Party Account" means a separate financial services account that a User establishes with a Third-Party Services Provider to conduct transactions.
(o) "User" means any person that has registered with Freedx to use the Site and access the Platform and any Authorized Individual acting on their behalf.
(p) "User Identification Policy" means the know-your-client policy and procedures adopted by Freedx from time to time regarding the User's access to the Platform.
(q) "User Credentials" means the set of user identification, password, personal identification number, token and any other information or device provided to a User to access the Platform.
Changes
2.1 We reserve the right at any time to:
(a) modify, update or change the terms and conditions of this Agreement or our Privacy Policy;
(b) modify, update, or change the Site and Platform, including eliminating or discontinuing any content or feature of the Site or Platform; or
(c) impose fees, charges or other conditions for use of the Platform or parts thereof (with reasonable notice).
(all of the foregoing referred to as "Changes")
We may make such Changes at any time without prior notice (except as noted in subsection (c) above). Any Changes to this Agreement will be posted on our website or notified to you through push notifications through the Site or an email to the email address in your Account. For this reason, you should check our website regularly, allow the Site to receive such push notifications, and keep your email address and other contact information up to date in the Account. You accept any Changes if you continue to use the Site and Platform after such Changes are effected.
Digital Platform Terms
3.1 The App may be available for download from one or more Digital Platforms. Your download, installation, access to or use of the App is also bound by the terms and conditions and privacy policies of the applicable Digital Platform (the "Digital Platform Terms"). If there is any conflict between these Terms and the Digital Platform Terms, then these Terms will prevail.
3.2 The App is independent of and is not associated, affiliated, sponsored, endorsed or in any way linked to any Digital Platform. You and we acknowledge that this Agreement is entered into between you and us only, and not with any Digital Platform, and we, not the Digital Platform, are solely responsible for the App and the content thereof to the extent specified in this Agreement.
3.3 You and we acknowledge and agree that the relevant Digital Platform, and that Digital Platform's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, that Digital Platform will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
Network Device and Carrier Requirements
4.1 You acknowledge that your agreement with your mobile and Internet network provider (the "Network Provider") will apply to your use of the Site. You acknowledge that you may be charged by your Network Provider for data services while using certain features of the Site or any other third-party charges as may arise and you accept sole responsibility for such charges. If you are not the bill payer for the mobile/Internet device being used to access the Site, you will be assumed to have received permission from the bill payer for using the Site. You must also ensure that your use of the Site is not in violation of your mobile or Internet device agreement or any wireless data service agreement.Eligibility and Registration
5.1 You must be at least eighteen (18) years of age to access and use the Site and Platform. You further affirm that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms. You must register with Freedx to use the Site and the Platform; you agree to provide complete and accurate information when registering to use the Site and the Platform, and to keep that information updated.
5.2 We have the sole discretion to accept or reject your registration with the Platform. Only Users whose registration is approved by us will be our clients.
Intellectual Property
6.1 All title, ownership rights and intellectual property rights in or relating to the Site and Platform, any information transmitted by, to or over the Platform and information regarding use of the Platform will remain with Freedx or its licensors. Nothing on the Platform will be construed as conferring on any User any license, save as expressly set out herein, of any of Freedx's or any third party's title, ownership rights and/or intellectual property rights, whether by estoppel, implication or otherwise.
6.2 The Platform and App may provide you access to content, information, quote, videos, photos or other materials (the "Third-Party Content") supplied by certain third parties (the "Third-Party Content Providers"). Freedx does not endorse or recommend, and is not responsible for verifying the accuracy, validity or completeness of any Third-Party Content provided through the Site or Platform. Your use or reliance on such Third-Party Content is at your sole risk. All title, ownership rights and intellectual property rights in or relating to the Third-Party Content will remain with the applicable Third-Party Content Provider.
6.3 Provided you are in compliance with these Terms, you can download and access the Site on a single mobile device and access the Platform using properly issued User Credentials. All other rights in the Site are reserved by Freedx. In the event of your breach of these Terms, we will be entitled to terminate your use and access to the Site and Platform immediately.
6.4 You agree not to:
(a) modify, adapt, reproduce, translate or create derivative works of the Site or Platform, or any data or content (including the Third-Party Content) provided through the Site or Platform, or any portion thereof, or attempt to reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Site or Platform;
(b) remove any copyright notice, trademark, legend, logo or product identification from the Site or Platform;
(c) misrepresent the other sites as Freedx's Site by co-opting the visual "look and feel" of or text from Freedx's Site or otherwise violate Freedx's intellectual property rights;
(d) edit, modify, filter, truncate or change the order of the information contained in any part of Freedx's Sites; or
(e) make any commercial use of the Site or Platform or Freedx's logo, trademark or brand name in any way.
6.5 Each User authorizes Freedx to use any information or content provided by the User or processed in connection with the use of the Site and Platform in the context and for the purpose of providing services or products on the Platform and the secure use of the Site and the Platform.
Account
7.1 In order to use the services on the Platform, you must create an account with the Platform (the "Account"). The Account will be used to record various Digital Assets transferred by you onto the Platform and conduct transactions on the Platform. The Account may be registered by any individual who is over eighteen (18) years old or an institution by its duly authorized representatives, provided such individual and institution have read and understand the Risk Disclosure Statement. Each User shall only register one trading Account on the Platform. Registration of multiple trading Accounts would be a violation of these Terms and may lead to immediate termination.
7.2 The Account is not a bank account and the Digital Assets held in the Account are not deposits or other financial products. Except as otherwise permitted by the Platform, no interest will be paid on any funds or Digital Assets under your Account, and all Digital Assets that are directly held by us for your benefit are not insured by any Governmental Authority.
7.3 You may fund the Account by transferring Digital Assets from your accounts with third parties into the Account. No fees are charged by the Platform for funding the Account; however, third parties, such as your bank, may charge transaction and other fees.
7.4 You may withdraw all or some of the Digital Assets under your name recorded on the Platform's ledger. There is no minimum amount of Digital Assets required to maintain your status as a User. Withdrawals may take up to three (3) days to complete, provided that larger withdrawals may take up to thirty (30) days to complete and that any withdrawal may be delayed as necessary to comply with applicable law and/or the Platform's User Identification Policy.
Trading
8.1 The Platform is a marketplace that allows you to place orders and facilitates the order matching and settlement of the purchase or sale of Digital Assets or its derivatives with other Users. The Platform simply matches purchase and sale orders put forth by Users and assists Users with carrying out their intent as expressed via the orders. Except as expressly specified otherwise in this Agreement, neither Freedx nor the Platform is acting as a principal or other participant in those transactions.
8.2 Matching orders are automatically paired by the Platform through its proprietary software and models. Once a match is made, the order is executed and cleared instantaneously. YOU SHOULD ONLY PLACE AN ORDER IF YOU FULLY INTEND TO COMPLETE THE TRANSACTION.
8.3 Unless otherwise permitted by the Platform, you may only sell such amount of Digital Assets that does not exceed the total amount of Digital Assets held in your Account and recorded in the Platform ledger, plus the applicable Transaction Fee.
8.4 You acknowledge that it may not be possible in all circumstances for you to cancel or modify an order, even before the order is matched or executed. We accept no responsibility for ensuring that an order is modified or canceled.
8.5 You shall be deemed to have given orders through the Platform when we acknowledge such orders through the Platform. It is your responsibility to monitor your open orders and pending instructions in real-time.
8.6 Your orders shall be subject to trading limits that we may establish, revise and communicate to you from time to time.
8.7 Digital Asset Derivatives are complex leveraged products and may not be suitable for inexperienced investors. Due to rapid fluctuations in Digital Asset prices, you may incur significant losses, including the loss of your entire investment. By using the Platform, you acknowledge that you understand and accept the risks associated with Digital Asset Derivatives, including market risk, platform parameters risk, liquidity risk, credit risk, operational risk, regulatory risk, and auto-deleveraging (ADL) risk.
8.8 Once an order has been executed, the transaction may not be reversible.
8.9 You acknowledge that, due to technical and other restrictions, the price of Digital Assets displayed on the Site may be delayed and therefore not reflect the current, live market value of such Digital Asset.
8.10 You acknowledge and agree that the Platform cannot and does not warrant or guarantee that any order placed through the Platform will be executed at the best posted price.
8.11 Absent mutual consent of parties involved, we reserve the right to cancel or nullify trades in the event of identifiable system malfunction, fraudulent/manipulative activity, hacked accounts, or violation of these Terms.
Third-Party Accounts
9.1 You may be offered the ability to register and establish a Third-Party Account with a Third-Party Services Provider. Such Third-Party Account shall be subject to terms and conditions and policies established by Third-Party Services Provider ("Third-Party Services Provider Terms").
9.2 You should read the Third-Party Services Provider Terms (including https://alchemypay.org/terms-of-use/ and https://alchemypay.org/privacy-policy/) carefully before opening a Third-Party Account. Freedx will act solely as the platform administrator and service provider for the Third-Party Services Provider. Freedx is not offering such Third-Party Account to you and has no responsibility or liability for such Third-Party Account or any transactions conducted through it.
Fees
10.1 There is no charge to download the App and register as a User, but we may charge for certain in-app purchases and other features as we may specify from time to time.
10.2 In exchange for access to the Platform and the services, you agree to pay a fee on each settled transaction initiated by you (a "Transaction Fee"). Any changes to the Transaction Fee will be effective upon posting on the Site.
10.3 Transaction Fees are paid by the trading parties in any given transaction. You are responsible for any fees imposed by third parties in connection with transferring Digital Assets into your Account. The Platform charges a fee to transfer Digital Assets from your Account.
10.4 If you believe you have been erroneously charged a Transaction Fee, you shall notify the Platform immediately. If you do not raise an objection within thirty (30) days, such fee will be deemed acceptable.
10.5 You may be charged transaction and other fees in connection with your Third-Party Account as specified in the Third-Party Services Provider Terms.
User Access Obligations
11.1 Freedx will issue a set of unique User Credentials to each User. Such User Credentials only allow the User to access the Account.
11.2 Each User acknowledges that each set of User Credentials is non-transferable. We will never ask you to disclose your User Credentials via email, mail, or telephone. We will never send you embedded links in an email requesting that you sign onto the Platform.
11.3 Services are not provided to individuals in Excluded Jurisdictions. You should inform us immediately if you become a resident in any Excluded Jurisdiction.
11.4 Each User shall keep their User Credentials strictly confidential, take all reasonable efforts to secure records relating to credentials, follow security instructions provided by Freedx, and notify Freedx immediately in the event of loss or compromise of credentials.
11.5 Where the Platform is accessed by correct entry of User Credentials, the User shall be deemed to have accessed the Platform and is responsible for all actions through such access.
11.6 Each User shall secure all of their devices or systems used to access the Platform, including installing updates and security patches.
Prohibited Uses
12.1 You shall use the Site or Platform solely for your own Account or internal business purposes. You shall not sell, lease or provide access to any third party.
12.2 You shall not use the Site or Platform in any way that is unlawful, defamatory, obscene, harassing, disruptive, or infringes on any intellectual property rights. Prohibited activities include hacking, "scraping", "harvesting" data, sending spam, or transmitting viruses.
12.3 (Provisions regarding Excluded Jurisdictions repeated as per original document).
12.4 We reserve the right to edit, delete, remove or block any information that violates these Terms.
Security
13.1 We may use multi-factor authentication or Biometric Information to access the App and the Platform. There can be no assurance that such measures will be completely secure.
13.2 By enabling Biometric Authentication, the User acknowledges the risks of unauthorized access and consents to the collection of Biometric Information as per the Privacy Policy.
13.3 While we employ reasonable security measures, we cannot guarantee the security of all transmissions. We will notify you of any unauthorized access to your Personal Information as required by law.
Authorized Individuals
14.1 When applying for an Authorized Individual to receive access, the User represents that such individual is duly authorized to act on the User's behalf.
14.2 Each User shall procure that each Authorized Individual complies with these Terms. You shall be fully liable for all acts or omissions of your designated Authorized Individual.
14.3 Each User fully indemnifies Freedx against any liabilities or claims arising out of a breach of these Terms by their Authorized Individual.
14.4 You confirm you have procured the consent of your Authorized Individuals for the processing of their Personal Information.
Provision of Material and Information
15.1 Freedx is not under any obligation to provide Material on any products/services, and any Material provided is for the User only.
15.2 Neither Freedx nor the Platform is your investment adviser or fiduciary.
15.3 We have no duty to verify or update any Material displayed on the Platform. Any use of Materials is at your own risk.
15.4 Information regarding your balance is available electronically. Any transaction listed shall be deemed correct unless we receive written notice to the contrary within three (3) days.
15.5 Certain products and services may not be available to residents of certain nations due to regulatory restrictions.
Service and Other Notifications
16.1 You shall provide us with an accurate email and phone number for Service Notifications and keep them up-to-date.
16.2 Service Notifications shall constitute effective notice in lieu of written or mailed notice.
16.3 It is your sole responsibility to monitor the applicable email account or phone number.
16.4 You release Freedx from liability for losses resulting from the use of Service Notifications to the extent permitted by law.
Personal Information
17.1 Personal Information is processed in accordance with the Privacy Policy. You consent to the disclosure of such information to Third-Party Services Providers for service provision.
17.2 You agree to provide and maintain true, accurate, and complete Personal Information.
17.3 You must promptly inform us of changes to Personal Information. Untrue information may lead to account suspension or termination.
17.4 You shall comply with reasonable requests for documents related to transactions.
17.5 We may collect information using tracking technologies (IP address, geolocation, etc.) as described in our Privacy Policy.
Insurance Fund; Auto-Deleverage (ADL)
18.1 Freedx maintains an insurance fund to cover excessive losses caused by liquidated positions closed at worse than bankruptcy prices.
18.2 In extreme market conditions, if the insurance fund is depleted, the Platform shall automatically deleverage opposing positions from Users with the highest ADL ranking.
Disclaimer and Risks of Use of Platform
19.1 The Platform is provided on an "As Is" and "As Available" basis at the User's sole risk.
19.2 Use involves risks including disclosure of information, system outages, and misuse due to malware.
19.3 We may block the use of the Site on modified (e.g., jailbroken) devices.
19.4 ALL WARRANTIES (MERCHANTABILITY, FITNESS FOR PURPOSE, ETC.) ARE EXPRESSLY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.
19.5 No representation is given as to the accuracy or completeness of information provided.
19.6 Users accept risks of Internet transactions and open systems.
19.7 We exclude liability for loss caused by transmission errors, technical faults, or illegal interventions.
Release
20.1 To the maximum extent permitted by law, you release the Indemnified Parties from any and all claims relating to the use of the Site, Platform, or services, including claims for negligence, failed transactions, or unauthorized access. This release is intended to be interpreted broadly.Indemnification and Limitation of Liability
21.1 You agree to defend and indemnify the Indemnified Parties against any claims resulting from your use of the Platform or breach of these Terms.
21.2 We shall notify you of any such claim and cooperate in the defense at your expense.
21.3 Under no theory of law shall we be liable for any indirect, special, incidental, or consequential damages, including trading losses or loss of data.
21.4 IN NO EVENT SHALL OUR LIABILITY EXCEED THE HIGHEST AGGREGATE FEES PAID BY YOU TO US IN THE 12 MONTH PERIOD PRECEDING THE CLAIM.
21.5 We will not be liable for failure to perform due to events beyond our control (Force Majeure).
Suspension or Termination in Whole or in Part
22.1 Access may be suspended or terminated by either party. Certain sections (1, 2, 3, 6, 10-17, and 19-25) shall survive termination.
22.2 We may limit or terminate the Account for security reasons, suspicious activity, insolvency, inability to verify information, or direction by Governmental Authority.
22.3 We have no obligation to inform you of the basis for suspending or terminating your Account.
22.4 Freedx shall not be liable to you for any suspension or termination of access.
22.5 You shall not attempt to regain access if terminated without our prior written consent.
22.6 Freedx may notify your counterparty of proposed termination for ongoing transactions.
22.7 Freedx maintains custody of assets/data which may be turned over to authorities during investigations.
Records Conclusive
23.1 Calculations and records in Freedx's system will be final and conclusive. Users waive rights to challenge the admissibility of electronic records.General
24.1 These Terms constitute the entire agreement between you and Freedx. If any provision is found unenforceable, it shall not affect the remaining provisions. Rights and obligations are not assignable by you without consent.Governing Law and Dispute Resolution
25.1 These Terms shall be governed by the laws of El Salvador.
25.2 Any dispute shall be finally resolved by arbitration in El Salvador in accordance with the ICC Rules. The language of arbitration shall be English.
Customer Support (QCC)
26.1 Clients may submit queries/claims via CRM, phone, chat, or email (support@freedx.com) within three (3) business days of an incident.
Cases are classified as Minor, Major, or Critical. Freedx commits to responding within two (2) business days. Clients may escalate cases to relevant authorities if the response is unsatisfactory.
English Version
27.1 The original version is in English. In case of discrepancy between the English version and any translations, the English version shall prevail.
Freedx Terms and Conditions
Last updated: March 17th, 2026
These Terms and Conditions (the "Terms" or this "Agreement") govern the use of the electronic trading platform, including any website or mobile application (the "App", together with the website, the "Site") for accessing the platform, and any services provided through the platform (collectively, the "Platform") provided by FREEDX, S.A. de C.V, with Registration Number 11 of book 4900, Registered Address at Avenida La Revolución, Plaza Presidente, Local 12, Colonia San Benito, San Salvador, San Salvador Centro, El Salvador, Tax Identification Number 0623-120724-114-1, BTC Service Provider Registration Number 6701682f9c3ab49e3172dc50, and Digital Asset Service Provider Registration Number PSAD-0043 (the "Freedx", "we", "us" or "our"). These Terms form a binding agreement between Freedx and you, as an individual user ("you", "your" or "User") for your individual usage of the App and Platform.
By registering for and downloading the App and using the Platform, you confirm your acceptance of this Agreement and our associated Privacy Policy. If you do not agree to these Terms, you must immediately uninstall the App and cease using the App and the Platform.
Disclaimer: No material or any other information which may be made available on the Site or Platform shall constitute or be construed as a recommendation, endorsement, offer, invitation or solicitation to enter into any transaction with or purchase any product, or otherwise deal with securities, crypto assets or other products. You further understand that none of the information providers, including any Third-Party Services Provider (as defined below) are advising you personally concerning the nature, potential, value or suitability of any particular security or crypto asset, portfolio of securities or crypto assets, transaction, investment strategy or other matter, and any information provided is not tailored to the investment needs of any specific person. You understand that an investment in any security or crypto asset is subject to a number of risks, and that discussions of any security or crypto asset published on the Site or Platform may not contain a list or description of relevant risk factors. Please note that markets change continuously, so any information, content, Third-Party Content (as defined below) or other material provided on or through the Site or Platform may not be complete or current or may be superseded by more current information. You rely on such information at your own risk.
No Professional or Investment Advice. Our Site and Platform are not intended to provide tax, legal, insurance or investment advice, and nothing on the Site or Platform should be construed as an offer to sell, a solicitation of an offer to buy, or a recommendation for any security or crypto asset by Freedx. You alone are solely responsible for determining whether any investment, security or strategy, or any other product or service, is appropriate or suitable for you based on your investment objectives and personal and financial situation. You should consult an attorney or tax professional regarding your specific legal or tax situation.
Definitions
1.1 Unless otherwise defined or the context otherwise requires, all capitalized terms shall have the meaning given to them in these Terms:
(a) "Account" means the account established by a User that has downloaded the App or accessed the Site and registered with Freedx to use the Site and the Platform.
(b) "App" means the mobile application provided by Freedx to access the Platform.
(c) "Authorized Individual" means any person that is authorized to access and use the Site (including the App) and Platform on behalf of a User.
(d) "Biometric Authentication" means the identity authentication function using biometric credentials including fingerprint, facial recognition or any other biometric data (collectively, "Biometric Information"), as we may permit from time to time.
(e) "Digital Assets" means Bitcoin, Ether, or other crypto or digital assets or currencies.
(f) "Digital Asset Derivatives" means a contract that uses a Digital Asset as its underlying Digital Asset or that is paid in Digital Assets, such as futures, options and swaps.
(g) "Digital Platforms" refers to third-party distribution platforms where mobile applications or other software programs can be accessed or downloaded, including, but not limited to, the Apple App Store and Google Play.
(h) "Governmental Authority" means any nation or government or any province or state or any other political subdivision thereof, or any entity, authority or body exercising executive, legislative, judicial, regulatory or administrative functions of or pertaining to government, including any government authority, agency, department, board, commission or instrumentality or any political subdivision thereof, any court, tribunal or arbitrator, and any self-regulatory organization.
(i) "Material" means any offering material, term sheet, market data, research report, product or service documentation or any other information provided through the Platform.
(j) "Personal Information" refers to information supplied by a User from which the identity of such User may be directly or indirectly ascertained.
(k) "Privacy Policy" means the additional terms and conditions governing the collection, use and disclosure of each User's Personal Information. Each User must read and agree to the Privacy Policy in order to use the App or the Site.
(l) "Service Notifications" are one-way notifications from Freedx (which may include security-related notifications) via text message or emails and, where applicable, push notifications through the Site.
(m) "Third-Party Services Provider" is any third party that offers a trading, fiat-crypto exchange or other financial services account that can be registered and accessed through the Platform.
(n) "Third-Party Account" means a separate financial services account that a User establishes with a Third-Party Services Provider to conduct transactions.
(o) "User" means any person that has registered with Freedx to use the Site and access the Platform and any Authorized Individual acting on their behalf.
(p) "User Identification Policy" means the know-your-client policy and procedures adopted by Freedx from time to time regarding the User's access to the Platform.
(q) "User Credentials" means the set of user identification, password, personal identification number, token and any other information or device provided to a User to access the Platform.
Changes
2.1 We reserve the right at any time to:
(a) modify, update or change the terms and conditions of this Agreement or our Privacy Policy;
(b) modify, update, or change the Site and Platform, including eliminating or discontinuing any content or feature of the Site or Platform; or
(c) impose fees, charges or other conditions for use of the Platform or parts thereof (with reasonable notice).
(all of the foregoing referred to as "Changes")
We may make such Changes at any time without prior notice (except as noted in subsection (c) above). Any Changes to this Agreement will be posted on our website or notified to you through push notifications through the Site or an email to the email address in your Account. For this reason, you should check our website regularly, allow the Site to receive such push notifications, and keep your email address and other contact information up to date in the Account. You accept any Changes if you continue to use the Site and Platform after such Changes are effected.
Digital Platform Terms
3.1 The App may be available for download from one or more Digital Platforms. Your download, installation, access to or use of the App is also bound by the terms and conditions and privacy policies of the applicable Digital Platform (the "Digital Platform Terms"). If there is any conflict between these Terms and the Digital Platform Terms, then these Terms will prevail.
3.2 The App is independent of and is not associated, affiliated, sponsored, endorsed or in any way linked to any Digital Platform. You and we acknowledge that this Agreement is entered into between you and us only, and not with any Digital Platform, and we, not the Digital Platform, are solely responsible for the App and the content thereof to the extent specified in this Agreement.
3.3 You and we acknowledge and agree that the relevant Digital Platform, and that Digital Platform's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, that Digital Platform will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
Network Device and Carrier Requirements
4.1 You acknowledge that your agreement with your mobile and Internet network provider (the "Network Provider") will apply to your use of the Site. You acknowledge that you may be charged by your Network Provider for data services while using certain features of the Site or any other third-party charges as may arise and you accept sole responsibility for such charges. If you are not the bill payer for the mobile/Internet device being used to access the Site, you will be assumed to have received permission from the bill payer for using the Site. You must also ensure that your use of the Site is not in violation of your mobile or Internet device agreement or any wireless data service agreement.Eligibility and Registration
5.1 You must be at least eighteen (18) years of age to access and use the Site and Platform. You further affirm that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms. You must register with Freedx to use the Site and the Platform; you agree to provide complete and accurate information when registering to use the Site and the Platform, and to keep that information updated.
5.2 We have the sole discretion to accept or reject your registration with the Platform. Only Users whose registration is approved by us will be our clients.
Intellectual Property
6.1 All title, ownership rights and intellectual property rights in or relating to the Site and Platform, any information transmitted by, to or over the Platform and information regarding use of the Platform will remain with Freedx or its licensors. Nothing on the Platform will be construed as conferring on any User any license, save as expressly set out herein, of any of Freedx's or any third party's title, ownership rights and/or intellectual property rights, whether by estoppel, implication or otherwise.
6.2 The Platform and App may provide you access to content, information, quote, videos, photos or other materials (the "Third-Party Content") supplied by certain third parties (the "Third-Party Content Providers"). Freedx does not endorse or recommend, and is not responsible for verifying the accuracy, validity or completeness of any Third-Party Content provided through the Site or Platform. Your use or reliance on such Third-Party Content is at your sole risk. All title, ownership rights and intellectual property rights in or relating to the Third-Party Content will remain with the applicable Third-Party Content Provider.
6.3 Provided you are in compliance with these Terms, you can download and access the Site on a single mobile device and access the Platform using properly issued User Credentials. All other rights in the Site are reserved by Freedx. In the event of your breach of these Terms, we will be entitled to terminate your use and access to the Site and Platform immediately.
6.4 You agree not to:
(a) modify, adapt, reproduce, translate or create derivative works of the Site or Platform, or any data or content (including the Third-Party Content) provided through the Site or Platform, or any portion thereof, or attempt to reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Site or Platform;
(b) remove any copyright notice, trademark, legend, logo or product identification from the Site or Platform;
(c) misrepresent the other sites as Freedx's Site by co-opting the visual "look and feel" of or text from Freedx's Site or otherwise violate Freedx's intellectual property rights;
(d) edit, modify, filter, truncate or change the order of the information contained in any part of Freedx's Sites; or
(e) make any commercial use of the Site or Platform or Freedx's logo, trademark or brand name in any way.
6.5 Each User authorizes Freedx to use any information or content provided by the User or processed in connection with the use of the Site and Platform in the context and for the purpose of providing services or products on the Platform and the secure use of the Site and the Platform.
Account
7.1 In order to use the services on the Platform, you must create an account with the Platform (the "Account"). The Account will be used to record various Digital Assets transferred by you onto the Platform and conduct transactions on the Platform. The Account may be registered by any individual who is over eighteen (18) years old or an institution by its duly authorized representatives, provided such individual and institution have read and understand the Risk Disclosure Statement. Each User shall only register one trading Account on the Platform. Registration of multiple trading Accounts would be a violation of these Terms and may lead to immediate termination.
7.2 The Account is not a bank account and the Digital Assets held in the Account are not deposits or other financial products. Except as otherwise permitted by the Platform, no interest will be paid on any funds or Digital Assets under your Account, and all Digital Assets that are directly held by us for your benefit are not insured by any Governmental Authority.
7.3 You may fund the Account by transferring Digital Assets from your accounts with third parties into the Account. No fees are charged by the Platform for funding the Account; however, third parties, such as your bank, may charge transaction and other fees.
7.4 You may withdraw all or some of the Digital Assets under your name recorded on the Platform's ledger. There is no minimum amount of Digital Assets required to maintain your status as a User. Withdrawals may take up to three (3) days to complete, provided that larger withdrawals may take up to thirty (30) days to complete and that any withdrawal may be delayed as necessary to comply with applicable law and/or the Platform's User Identification Policy.
Trading
8.1 The Platform is a marketplace that allows you to place orders and facilitates the order matching and settlement of the purchase or sale of Digital Assets or its derivatives with other Users. The Platform simply matches purchase and sale orders put forth by Users and assists Users with carrying out their intent as expressed via the orders. Except as expressly specified otherwise in this Agreement, neither Freedx nor the Platform is acting as a principal or other participant in those transactions.
8.2 Matching orders are automatically paired by the Platform through its proprietary software and models. Once a match is made, the order is executed and cleared instantaneously. YOU SHOULD ONLY PLACE AN ORDER IF YOU FULLY INTEND TO COMPLETE THE TRANSACTION.
8.3 Unless otherwise permitted by the Platform, you may only sell such amount of Digital Assets that does not exceed the total amount of Digital Assets held in your Account and recorded in the Platform ledger, plus the applicable Transaction Fee.
8.4 You acknowledge that it may not be possible in all circumstances for you to cancel or modify an order, even before the order is matched or executed. We accept no responsibility for ensuring that an order is modified or canceled.
8.5 You shall be deemed to have given orders through the Platform when we acknowledge such orders through the Platform. It is your responsibility to monitor your open orders and pending instructions in real-time.
8.6 Your orders shall be subject to trading limits that we may establish, revise and communicate to you from time to time.
8.7 Digital Asset Derivatives are complex leveraged products and may not be suitable for inexperienced investors. Due to rapid fluctuations in Digital Asset prices, you may incur significant losses, including the loss of your entire investment. By using the Platform, you acknowledge that you understand and accept the risks associated with Digital Asset Derivatives, including market risk, platform parameters risk, liquidity risk, credit risk, operational risk, regulatory risk, and auto-deleveraging (ADL) risk.
8.8 Once an order has been executed, the transaction may not be reversible.
8.9 You acknowledge that, due to technical and other restrictions, the price of Digital Assets displayed on the Site may be delayed and therefore not reflect the current, live market value of such Digital Asset.
8.10 You acknowledge and agree that the Platform cannot and does not warrant or guarantee that any order placed through the Platform will be executed at the best posted price.
8.11 Absent mutual consent of parties involved, we reserve the right to cancel or nullify trades in the event of identifiable system malfunction, fraudulent/manipulative activity, hacked accounts, or violation of these Terms.
Third-Party Accounts
9.1 You may be offered the ability to register and establish a Third-Party Account with a Third-Party Services Provider. Such Third-Party Account shall be subject to terms and conditions and policies established by Third-Party Services Provider ("Third-Party Services Provider Terms").
9.2 You should read the Third-Party Services Provider Terms (including https://alchemypay.org/terms-of-use/ and https://alchemypay.org/privacy-policy/) carefully before opening a Third-Party Account. Freedx will act solely as the platform administrator and service provider for the Third-Party Services Provider. Freedx is not offering such Third-Party Account to you and has no responsibility or liability for such Third-Party Account or any transactions conducted through it.
Fees
10.1 There is no charge to download the App and register as a User, but we may charge for certain in-app purchases and other features as we may specify from time to time.
10.2 In exchange for access to the Platform and the services, you agree to pay a fee on each settled transaction initiated by you (a "Transaction Fee"). Any changes to the Transaction Fee will be effective upon posting on the Site.
10.3 Transaction Fees are paid by the trading parties in any given transaction. You are responsible for any fees imposed by third parties in connection with transferring Digital Assets into your Account. The Platform charges a fee to transfer Digital Assets from your Account.
10.4 If you believe you have been erroneously charged a Transaction Fee, you shall notify the Platform immediately. If you do not raise an objection within thirty (30) days, such fee will be deemed acceptable.
10.5 You may be charged transaction and other fees in connection with your Third-Party Account as specified in the Third-Party Services Provider Terms.
User Access Obligations
11.1 Freedx will issue a set of unique User Credentials to each User. Such User Credentials only allow the User to access the Account.
11.2 Each User acknowledges that each set of User Credentials is non-transferable. We will never ask you to disclose your User Credentials via email, mail, or telephone. We will never send you embedded links in an email requesting that you sign onto the Platform.
11.3 Services are not provided to individuals in Excluded Jurisdictions. You should inform us immediately if you become a resident in any Excluded Jurisdiction.
11.4 Each User shall keep their User Credentials strictly confidential, take all reasonable efforts to secure records relating to credentials, follow security instructions provided by Freedx, and notify Freedx immediately in the event of loss or compromise of credentials.
11.5 Where the Platform is accessed by correct entry of User Credentials, the User shall be deemed to have accessed the Platform and is responsible for all actions through such access.
11.6 Each User shall secure all of their devices or systems used to access the Platform, including installing updates and security patches.
Prohibited Uses
12.1 You shall use the Site or Platform solely for your own Account or internal business purposes. You shall not sell, lease or provide access to any third party.
12.2 You shall not use the Site or Platform in any way that is unlawful, defamatory, obscene, harassing, disruptive, or infringes on any intellectual property rights. Prohibited activities include hacking, "scraping", "harvesting" data, sending spam, or transmitting viruses.
12.3 (Provisions regarding Excluded Jurisdictions repeated as per original document).
12.4 We reserve the right to edit, delete, remove or block any information that violates these Terms.
Security
13.1 We may use multi-factor authentication or Biometric Information to access the App and the Platform. There can be no assurance that such measures will be completely secure.
13.2 By enabling Biometric Authentication, the User acknowledges the risks of unauthorized access and consents to the collection of Biometric Information as per the Privacy Policy.
13.3 While we employ reasonable security measures, we cannot guarantee the security of all transmissions. We will notify you of any unauthorized access to your Personal Information as required by law.
Authorized Individuals
14.1 When applying for an Authorized Individual to receive access, the User represents that such individual is duly authorized to act on the User's behalf.
14.2 Each User shall procure that each Authorized Individual complies with these Terms. You shall be fully liable for all acts or omissions of your designated Authorized Individual.
14.3 Each User fully indemnifies Freedx against any liabilities or claims arising out of a breach of these Terms by their Authorized Individual.
14.4 You confirm you have procured the consent of your Authorized Individuals for the processing of their Personal Information.
Provision of Material and Information
15.1 Freedx is not under any obligation to provide Material on any products/services, and any Material provided is for the User only.
15.2 Neither Freedx nor the Platform is your investment adviser or fiduciary.
15.3 We have no duty to verify or update any Material displayed on the Platform. Any use of Materials is at your own risk.
15.4 Information regarding your balance is available electronically. Any transaction listed shall be deemed correct unless we receive written notice to the contrary within three (3) days.
15.5 Certain products and services may not be available to residents of certain nations due to regulatory restrictions.
Service and Other Notifications
16.1 You shall provide us with an accurate email and phone number for Service Notifications and keep them up-to-date.
16.2 Service Notifications shall constitute effective notice in lieu of written or mailed notice.
16.3 It is your sole responsibility to monitor the applicable email account or phone number.
16.4 You release Freedx from liability for losses resulting from the use of Service Notifications to the extent permitted by law.
Personal Information
17.1 Personal Information is processed in accordance with the Privacy Policy. You consent to the disclosure of such information to Third-Party Services Providers for service provision.
17.2 You agree to provide and maintain true, accurate, and complete Personal Information.
17.3 You must promptly inform us of changes to Personal Information. Untrue information may lead to account suspension or termination.
17.4 You shall comply with reasonable requests for documents related to transactions.
17.5 We may collect information using tracking technologies (IP address, geolocation, etc.) as described in our Privacy Policy.
Insurance Fund; Auto-Deleverage (ADL)
18.1 Freedx maintains an insurance fund to cover excessive losses caused by liquidated positions closed at worse than bankruptcy prices.
18.2 In extreme market conditions, if the insurance fund is depleted, the Platform shall automatically deleverage opposing positions from Users with the highest ADL ranking.
Disclaimer and Risks of Use of Platform
19.1 The Platform is provided on an "As Is" and "As Available" basis at the User's sole risk.
19.2 Use involves risks including disclosure of information, system outages, and misuse due to malware.
19.3 We may block the use of the Site on modified (e.g., jailbroken) devices.
19.4 ALL WARRANTIES (MERCHANTABILITY, FITNESS FOR PURPOSE, ETC.) ARE EXPRESSLY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.
19.5 No representation is given as to the accuracy or completeness of information provided.
19.6 Users accept risks of Internet transactions and open systems.
19.7 We exclude liability for loss caused by transmission errors, technical faults, or illegal interventions.
Release
20.1 To the maximum extent permitted by law, you release the Indemnified Parties from any and all claims relating to the use of the Site, Platform, or services, including claims for negligence, failed transactions, or unauthorized access. This release is intended to be interpreted broadly.Indemnification and Limitation of Liability
21.1 You agree to defend and indemnify the Indemnified Parties against any claims resulting from your use of the Platform or breach of these Terms.
21.2 We shall notify you of any such claim and cooperate in the defense at your expense.
21.3 Under no theory of law shall we be liable for any indirect, special, incidental, or consequential damages, including trading losses or loss of data.
21.4 IN NO EVENT SHALL OUR LIABILITY EXCEED THE HIGHEST AGGREGATE FEES PAID BY YOU TO US IN THE 12 MONTH PERIOD PRECEDING THE CLAIM.
21.5 We will not be liable for failure to perform due to events beyond our control (Force Majeure).
Suspension or Termination in Whole or in Part
22.1 Access may be suspended or terminated by either party. Certain sections (1, 2, 3, 6, 10-17, and 19-25) shall survive termination.
22.2 We may limit or terminate the Account for security reasons, suspicious activity, insolvency, inability to verify information, or direction by Governmental Authority.
22.3 We have no obligation to inform you of the basis for suspending or terminating your Account.
22.4 Freedx shall not be liable to you for any suspension or termination of access.
22.5 You shall not attempt to regain access if terminated without our prior written consent.
22.6 Freedx may notify your counterparty of proposed termination for ongoing transactions.
22.7 Freedx maintains custody of assets/data which may be turned over to authorities during investigations.
Records Conclusive
23.1 Calculations and records in Freedx's system will be final and conclusive. Users waive rights to challenge the admissibility of electronic records.General
24.1 These Terms constitute the entire agreement between you and Freedx. If any provision is found unenforceable, it shall not affect the remaining provisions. Rights and obligations are not assignable by you without consent.Governing Law and Dispute Resolution
25.1 These Terms shall be governed by the laws of El Salvador.
25.2 Any dispute shall be finally resolved by arbitration in El Salvador in accordance with the ICC Rules. The language of arbitration shall be English.
Customer Support (QCC)
26.1 Clients may submit queries/claims via CRM, phone, chat, or email (support@freedx.com) within three (3) business days of an incident.
Cases are classified as Minor, Major, or Critical. Freedx commits to responding within two (2) business days. Clients may escalate cases to relevant authorities if the response is unsatisfactory.
English Version
27.1 The original version is in English. In case of discrepancy between the English version and any translations, the English version shall prevail.
Freedx Terms and Conditions
Last updated: March 17th, 2026
These Terms and Conditions (the "Terms" or this "Agreement") govern the use of the electronic trading platform, including any website or mobile application (the "App", together with the website, the "Site") for accessing the platform, and any services provided through the platform (collectively, the "Platform") provided by FREEDX, S.A. de C.V, with Registration Number 11 of book 4900, Registered Address at Avenida La Revolución, Plaza Presidente, Local 12, Colonia San Benito, San Salvador, San Salvador Centro, El Salvador, Tax Identification Number 0623-120724-114-1, BTC Service Provider Registration Number 6701682f9c3ab49e3172dc50, and Digital Asset Service Provider Registration Number PSAD-0043 (the "Freedx", "we", "us" or "our"). These Terms form a binding agreement between Freedx and you, as an individual user ("you", "your" or "User") for your individual usage of the App and Platform.
By registering for and downloading the App and using the Platform, you confirm your acceptance of this Agreement and our associated Privacy Policy. If you do not agree to these Terms, you must immediately uninstall the App and cease using the App and the Platform.
Disclaimer: No material or any other information which may be made available on the Site or Platform shall constitute or be construed as a recommendation, endorsement, offer, invitation or solicitation to enter into any transaction with or purchase any product, or otherwise deal with securities, crypto assets or other products. You further understand that none of the information providers, including any Third-Party Services Provider (as defined below) are advising you personally concerning the nature, potential, value or suitability of any particular security or crypto asset, portfolio of securities or crypto assets, transaction, investment strategy or other matter, and any information provided is not tailored to the investment needs of any specific person. You understand that an investment in any security or crypto asset is subject to a number of risks, and that discussions of any security or crypto asset published on the Site or Platform may not contain a list or description of relevant risk factors. Please note that markets change continuously, so any information, content, Third-Party Content (as defined below) or other material provided on or through the Site or Platform may not be complete or current or may be superseded by more current information. You rely on such information at your own risk.
No Professional or Investment Advice. Our Site and Platform are not intended to provide tax, legal, insurance or investment advice, and nothing on the Site or Platform should be construed as an offer to sell, a solicitation of an offer to buy, or a recommendation for any security or crypto asset by Freedx. You alone are solely responsible for determining whether any investment, security or strategy, or any other product or service, is appropriate or suitable for you based on your investment objectives and personal and financial situation. You should consult an attorney or tax professional regarding your specific legal or tax situation.
Definitions
1.1 Unless otherwise defined or the context otherwise requires, all capitalized terms shall have the meaning given to them in these Terms:
(a) "Account" means the account established by a User that has downloaded the App or accessed the Site and registered with Freedx to use the Site and the Platform.
(b) "App" means the mobile application provided by Freedx to access the Platform.
(c) "Authorized Individual" means any person that is authorized to access and use the Site (including the App) and Platform on behalf of a User.
(d) "Biometric Authentication" means the identity authentication function using biometric credentials including fingerprint, facial recognition or any other biometric data (collectively, "Biometric Information"), as we may permit from time to time.
(e) "Digital Assets" means Bitcoin, Ether, or other crypto or digital assets or currencies.
(f) "Digital Asset Derivatives" means a contract that uses a Digital Asset as its underlying Digital Asset or that is paid in Digital Assets, such as futures, options and swaps.
(g) "Digital Platforms" refers to third-party distribution platforms where mobile applications or other software programs can be accessed or downloaded, including, but not limited to, the Apple App Store and Google Play.
(h) "Governmental Authority" means any nation or government or any province or state or any other political subdivision thereof, or any entity, authority or body exercising executive, legislative, judicial, regulatory or administrative functions of or pertaining to government, including any government authority, agency, department, board, commission or instrumentality or any political subdivision thereof, any court, tribunal or arbitrator, and any self-regulatory organization.
(i) "Material" means any offering material, term sheet, market data, research report, product or service documentation or any other information provided through the Platform.
(j) "Personal Information" refers to information supplied by a User from which the identity of such User may be directly or indirectly ascertained.
(k) "Privacy Policy" means the additional terms and conditions governing the collection, use and disclosure of each User's Personal Information. Each User must read and agree to the Privacy Policy in order to use the App or the Site.
(l) "Service Notifications" are one-way notifications from Freedx (which may include security-related notifications) via text message or emails and, where applicable, push notifications through the Site.
(m) "Third-Party Services Provider" is any third party that offers a trading, fiat-crypto exchange or other financial services account that can be registered and accessed through the Platform.
(n) "Third-Party Account" means a separate financial services account that a User establishes with a Third-Party Services Provider to conduct transactions.
(o) "User" means any person that has registered with Freedx to use the Site and access the Platform and any Authorized Individual acting on their behalf.
(p) "User Identification Policy" means the know-your-client policy and procedures adopted by Freedx from time to time regarding the User's access to the Platform.
(q) "User Credentials" means the set of user identification, password, personal identification number, token and any other information or device provided to a User to access the Platform.
Changes
2.1 We reserve the right at any time to:
(a) modify, update or change the terms and conditions of this Agreement or our Privacy Policy;
(b) modify, update, or change the Site and Platform, including eliminating or discontinuing any content or feature of the Site or Platform; or
(c) impose fees, charges or other conditions for use of the Platform or parts thereof (with reasonable notice).
(all of the foregoing referred to as "Changes")
We may make such Changes at any time without prior notice (except as noted in subsection (c) above). Any Changes to this Agreement will be posted on our website or notified to you through push notifications through the Site or an email to the email address in your Account. For this reason, you should check our website regularly, allow the Site to receive such push notifications, and keep your email address and other contact information up to date in the Account. You accept any Changes if you continue to use the Site and Platform after such Changes are effected.
Digital Platform Terms
3.1 The App may be available for download from one or more Digital Platforms. Your download, installation, access to or use of the App is also bound by the terms and conditions and privacy policies of the applicable Digital Platform (the "Digital Platform Terms"). If there is any conflict between these Terms and the Digital Platform Terms, then these Terms will prevail.
3.2 The App is independent of and is not associated, affiliated, sponsored, endorsed or in any way linked to any Digital Platform. You and we acknowledge that this Agreement is entered into between you and us only, and not with any Digital Platform, and we, not the Digital Platform, are solely responsible for the App and the content thereof to the extent specified in this Agreement.
3.3 You and we acknowledge and agree that the relevant Digital Platform, and that Digital Platform's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, that Digital Platform will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
Network Device and Carrier Requirements
4.1 You acknowledge that your agreement with your mobile and Internet network provider (the "Network Provider") will apply to your use of the Site. You acknowledge that you may be charged by your Network Provider for data services while using certain features of the Site or any other third-party charges as may arise and you accept sole responsibility for such charges. If you are not the bill payer for the mobile/Internet device being used to access the Site, you will be assumed to have received permission from the bill payer for using the Site. You must also ensure that your use of the Site is not in violation of your mobile or Internet device agreement or any wireless data service agreement.Eligibility and Registration
5.1 You must be at least eighteen (18) years of age to access and use the Site and Platform. You further affirm that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms. You must register with Freedx to use the Site and the Platform; you agree to provide complete and accurate information when registering to use the Site and the Platform, and to keep that information updated.
5.2 We have the sole discretion to accept or reject your registration with the Platform. Only Users whose registration is approved by us will be our clients.
Intellectual Property
6.1 All title, ownership rights and intellectual property rights in or relating to the Site and Platform, any information transmitted by, to or over the Platform and information regarding use of the Platform will remain with Freedx or its licensors. Nothing on the Platform will be construed as conferring on any User any license, save as expressly set out herein, of any of Freedx's or any third party's title, ownership rights and/or intellectual property rights, whether by estoppel, implication or otherwise.
6.2 The Platform and App may provide you access to content, information, quote, videos, photos or other materials (the "Third-Party Content") supplied by certain third parties (the "Third-Party Content Providers"). Freedx does not endorse or recommend, and is not responsible for verifying the accuracy, validity or completeness of any Third-Party Content provided through the Site or Platform. Your use or reliance on such Third-Party Content is at your sole risk. All title, ownership rights and intellectual property rights in or relating to the Third-Party Content will remain with the applicable Third-Party Content Provider.
6.3 Provided you are in compliance with these Terms, you can download and access the Site on a single mobile device and access the Platform using properly issued User Credentials. All other rights in the Site are reserved by Freedx. In the event of your breach of these Terms, we will be entitled to terminate your use and access to the Site and Platform immediately.
6.4 You agree not to:
(a) modify, adapt, reproduce, translate or create derivative works of the Site or Platform, or any data or content (including the Third-Party Content) provided through the Site or Platform, or any portion thereof, or attempt to reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Site or Platform;
(b) remove any copyright notice, trademark, legend, logo or product identification from the Site or Platform;
(c) misrepresent the other sites as Freedx's Site by co-opting the visual "look and feel" of or text from Freedx's Site or otherwise violate Freedx's intellectual property rights;
(d) edit, modify, filter, truncate or change the order of the information contained in any part of Freedx's Sites; or
(e) make any commercial use of the Site or Platform or Freedx's logo, trademark or brand name in any way.
6.5 Each User authorizes Freedx to use any information or content provided by the User or processed in connection with the use of the Site and Platform in the context and for the purpose of providing services or products on the Platform and the secure use of the Site and the Platform.
Account
7.1 In order to use the services on the Platform, you must create an account with the Platform (the "Account"). The Account will be used to record various Digital Assets transferred by you onto the Platform and conduct transactions on the Platform. The Account may be registered by any individual who is over eighteen (18) years old or an institution by its duly authorized representatives, provided such individual and institution have read and understand the Risk Disclosure Statement. Each User shall only register one trading Account on the Platform. Registration of multiple trading Accounts would be a violation of these Terms and may lead to immediate termination.
7.2 The Account is not a bank account and the Digital Assets held in the Account are not deposits or other financial products. Except as otherwise permitted by the Platform, no interest will be paid on any funds or Digital Assets under your Account, and all Digital Assets that are directly held by us for your benefit are not insured by any Governmental Authority.
7.3 You may fund the Account by transferring Digital Assets from your accounts with third parties into the Account. No fees are charged by the Platform for funding the Account; however, third parties, such as your bank, may charge transaction and other fees.
7.4 You may withdraw all or some of the Digital Assets under your name recorded on the Platform's ledger. There is no minimum amount of Digital Assets required to maintain your status as a User. Withdrawals may take up to three (3) days to complete, provided that larger withdrawals may take up to thirty (30) days to complete and that any withdrawal may be delayed as necessary to comply with applicable law and/or the Platform's User Identification Policy.
Trading
8.1 The Platform is a marketplace that allows you to place orders and facilitates the order matching and settlement of the purchase or sale of Digital Assets or its derivatives with other Users. The Platform simply matches purchase and sale orders put forth by Users and assists Users with carrying out their intent as expressed via the orders. Except as expressly specified otherwise in this Agreement, neither Freedx nor the Platform is acting as a principal or other participant in those transactions.
8.2 Matching orders are automatically paired by the Platform through its proprietary software and models. Once a match is made, the order is executed and cleared instantaneously. YOU SHOULD ONLY PLACE AN ORDER IF YOU FULLY INTEND TO COMPLETE THE TRANSACTION.
8.3 Unless otherwise permitted by the Platform, you may only sell such amount of Digital Assets that does not exceed the total amount of Digital Assets held in your Account and recorded in the Platform ledger, plus the applicable Transaction Fee.
8.4 You acknowledge that it may not be possible in all circumstances for you to cancel or modify an order, even before the order is matched or executed. We accept no responsibility for ensuring that an order is modified or canceled.
8.5 You shall be deemed to have given orders through the Platform when we acknowledge such orders through the Platform. It is your responsibility to monitor your open orders and pending instructions in real-time.
8.6 Your orders shall be subject to trading limits that we may establish, revise and communicate to you from time to time.
8.7 Digital Asset Derivatives are complex leveraged products and may not be suitable for inexperienced investors. Due to rapid fluctuations in Digital Asset prices, you may incur significant losses, including the loss of your entire investment. By using the Platform, you acknowledge that you understand and accept the risks associated with Digital Asset Derivatives, including market risk, platform parameters risk, liquidity risk, credit risk, operational risk, regulatory risk, and auto-deleveraging (ADL) risk.
8.8 Once an order has been executed, the transaction may not be reversible.
8.9 You acknowledge that, due to technical and other restrictions, the price of Digital Assets displayed on the Site may be delayed and therefore not reflect the current, live market value of such Digital Asset.
8.10 You acknowledge and agree that the Platform cannot and does not warrant or guarantee that any order placed through the Platform will be executed at the best posted price.
8.11 Absent mutual consent of parties involved, we reserve the right to cancel or nullify trades in the event of identifiable system malfunction, fraudulent/manipulative activity, hacked accounts, or violation of these Terms.
Third-Party Accounts
9.1 You may be offered the ability to register and establish a Third-Party Account with a Third-Party Services Provider. Such Third-Party Account shall be subject to terms and conditions and policies established by Third-Party Services Provider ("Third-Party Services Provider Terms").
9.2 You should read the Third-Party Services Provider Terms (including https://alchemypay.org/terms-of-use/ and https://alchemypay.org/privacy-policy/) carefully before opening a Third-Party Account. Freedx will act solely as the platform administrator and service provider for the Third-Party Services Provider. Freedx is not offering such Third-Party Account to you and has no responsibility or liability for such Third-Party Account or any transactions conducted through it.
Fees
10.1 There is no charge to download the App and register as a User, but we may charge for certain in-app purchases and other features as we may specify from time to time.
10.2 In exchange for access to the Platform and the services, you agree to pay a fee on each settled transaction initiated by you (a "Transaction Fee"). Any changes to the Transaction Fee will be effective upon posting on the Site.
10.3 Transaction Fees are paid by the trading parties in any given transaction. You are responsible for any fees imposed by third parties in connection with transferring Digital Assets into your Account. The Platform charges a fee to transfer Digital Assets from your Account.
10.4 If you believe you have been erroneously charged a Transaction Fee, you shall notify the Platform immediately. If you do not raise an objection within thirty (30) days, such fee will be deemed acceptable.
10.5 You may be charged transaction and other fees in connection with your Third-Party Account as specified in the Third-Party Services Provider Terms.
User Access Obligations
11.1 Freedx will issue a set of unique User Credentials to each User. Such User Credentials only allow the User to access the Account.
11.2 Each User acknowledges that each set of User Credentials is non-transferable. We will never ask you to disclose your User Credentials via email, mail, or telephone. We will never send you embedded links in an email requesting that you sign onto the Platform.
11.3 Services are not provided to individuals in Excluded Jurisdictions. You should inform us immediately if you become a resident in any Excluded Jurisdiction.
11.4 Each User shall keep their User Credentials strictly confidential, take all reasonable efforts to secure records relating to credentials, follow security instructions provided by Freedx, and notify Freedx immediately in the event of loss or compromise of credentials.
11.5 Where the Platform is accessed by correct entry of User Credentials, the User shall be deemed to have accessed the Platform and is responsible for all actions through such access.
11.6 Each User shall secure all of their devices or systems used to access the Platform, including installing updates and security patches.
Prohibited Uses
12.1 You shall use the Site or Platform solely for your own Account or internal business purposes. You shall not sell, lease or provide access to any third party.
12.2 You shall not use the Site or Platform in any way that is unlawful, defamatory, obscene, harassing, disruptive, or infringes on any intellectual property rights. Prohibited activities include hacking, "scraping", "harvesting" data, sending spam, or transmitting viruses.
12.3 (Provisions regarding Excluded Jurisdictions repeated as per original document).
12.4 We reserve the right to edit, delete, remove or block any information that violates these Terms.
Security
13.1 We may use multi-factor authentication or Biometric Information to access the App and the Platform. There can be no assurance that such measures will be completely secure.
13.2 By enabling Biometric Authentication, the User acknowledges the risks of unauthorized access and consents to the collection of Biometric Information as per the Privacy Policy.
13.3 While we employ reasonable security measures, we cannot guarantee the security of all transmissions. We will notify you of any unauthorized access to your Personal Information as required by law.
Authorized Individuals
14.1 When applying for an Authorized Individual to receive access, the User represents that such individual is duly authorized to act on the User's behalf.
14.2 Each User shall procure that each Authorized Individual complies with these Terms. You shall be fully liable for all acts or omissions of your designated Authorized Individual.
14.3 Each User fully indemnifies Freedx against any liabilities or claims arising out of a breach of these Terms by their Authorized Individual.
14.4 You confirm you have procured the consent of your Authorized Individuals for the processing of their Personal Information.
Provision of Material and Information
15.1 Freedx is not under any obligation to provide Material on any products/services, and any Material provided is for the User only.
15.2 Neither Freedx nor the Platform is your investment adviser or fiduciary.
15.3 We have no duty to verify or update any Material displayed on the Platform. Any use of Materials is at your own risk.
15.4 Information regarding your balance is available electronically. Any transaction listed shall be deemed correct unless we receive written notice to the contrary within three (3) days.
15.5 Certain products and services may not be available to residents of certain nations due to regulatory restrictions.
Service and Other Notifications
16.1 You shall provide us with an accurate email and phone number for Service Notifications and keep them up-to-date.
16.2 Service Notifications shall constitute effective notice in lieu of written or mailed notice.
16.3 It is your sole responsibility to monitor the applicable email account or phone number.
16.4 You release Freedx from liability for losses resulting from the use of Service Notifications to the extent permitted by law.
Personal Information
17.1 Personal Information is processed in accordance with the Privacy Policy. You consent to the disclosure of such information to Third-Party Services Providers for service provision.
17.2 You agree to provide and maintain true, accurate, and complete Personal Information.
17.3 You must promptly inform us of changes to Personal Information. Untrue information may lead to account suspension or termination.
17.4 You shall comply with reasonable requests for documents related to transactions.
17.5 We may collect information using tracking technologies (IP address, geolocation, etc.) as described in our Privacy Policy.
Insurance Fund; Auto-Deleverage (ADL)
18.1 Freedx maintains an insurance fund to cover excessive losses caused by liquidated positions closed at worse than bankruptcy prices.
18.2 In extreme market conditions, if the insurance fund is depleted, the Platform shall automatically deleverage opposing positions from Users with the highest ADL ranking.
Disclaimer and Risks of Use of Platform
19.1 The Platform is provided on an "As Is" and "As Available" basis at the User's sole risk.
19.2 Use involves risks including disclosure of information, system outages, and misuse due to malware.
19.3 We may block the use of the Site on modified (e.g., jailbroken) devices.
19.4 ALL WARRANTIES (MERCHANTABILITY, FITNESS FOR PURPOSE, ETC.) ARE EXPRESSLY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.
19.5 No representation is given as to the accuracy or completeness of information provided.
19.6 Users accept risks of Internet transactions and open systems.
19.7 We exclude liability for loss caused by transmission errors, technical faults, or illegal interventions.
Release
20.1 To the maximum extent permitted by law, you release the Indemnified Parties from any and all claims relating to the use of the Site, Platform, or services, including claims for negligence, failed transactions, or unauthorized access. This release is intended to be interpreted broadly.Indemnification and Limitation of Liability
21.1 You agree to defend and indemnify the Indemnified Parties against any claims resulting from your use of the Platform or breach of these Terms.
21.2 We shall notify you of any such claim and cooperate in the defense at your expense.
21.3 Under no theory of law shall we be liable for any indirect, special, incidental, or consequential damages, including trading losses or loss of data.
21.4 IN NO EVENT SHALL OUR LIABILITY EXCEED THE HIGHEST AGGREGATE FEES PAID BY YOU TO US IN THE 12 MONTH PERIOD PRECEDING THE CLAIM.
21.5 We will not be liable for failure to perform due to events beyond our control (Force Majeure).
Suspension or Termination in Whole or in Part
22.1 Access may be suspended or terminated by either party. Certain sections (1, 2, 3, 6, 10-17, and 19-25) shall survive termination.
22.2 We may limit or terminate the Account for security reasons, suspicious activity, insolvency, inability to verify information, or direction by Governmental Authority.
22.3 We have no obligation to inform you of the basis for suspending or terminating your Account.
22.4 Freedx shall not be liable to you for any suspension or termination of access.
22.5 You shall not attempt to regain access if terminated without our prior written consent.
22.6 Freedx may notify your counterparty of proposed termination for ongoing transactions.
22.7 Freedx maintains custody of assets/data which may be turned over to authorities during investigations.
Records Conclusive
23.1 Calculations and records in Freedx's system will be final and conclusive. Users waive rights to challenge the admissibility of electronic records.General
24.1 These Terms constitute the entire agreement between you and Freedx. If any provision is found unenforceable, it shall not affect the remaining provisions. Rights and obligations are not assignable by you without consent.Governing Law and Dispute Resolution
25.1 These Terms shall be governed by the laws of El Salvador.
25.2 Any dispute shall be finally resolved by arbitration in El Salvador in accordance with the ICC Rules. The language of arbitration shall be English.
Customer Support (QCC)
26.1 Clients may submit queries/claims via CRM, phone, chat, or email (support@freedx.com) within three (3) business days of an incident.
Cases are classified as Minor, Major, or Critical. Freedx commits to responding within two (2) business days. Clients may escalate cases to relevant authorities if the response is unsatisfactory.
English Version
27.1 The original version is in English. In case of discrepancy between the English version and any translations, the English version shall prevail.